Genesys

Company URL: http://www.genesyslab.com

Overview
Genesys is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. Genesys software dynamically connects customers to fulfill requests, optimize customer care goals and efficiently use resources.

Company Information
Public or private company Private
Founded in 1990
Number of employees 1000
Company Locations
Corporate Headquarters

2001 Junipero Serra Boulevard
Daly City, CA 94014
United States

Phone: 1 888 GENESYS
Fax: 1 650 -466 1260
Solutions and Research from this Company
Research Customer Interaction Analytics: Quality of Care on the Critical Path
E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
Enterprise Benefits of Real-time Contact Center Performance Management
Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center