Contact Management

Solution Search:
Customer Support solution by Extraview Corporation
for any workflow and customer contact management. Web Based for All Features The ExtraView Customer Support was developed as a solution that uses the ExtraView...
Enterprise Benefits of Real-time Contact Center Performance Management by Genesys
Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or...
E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) by Genesys
SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients...
Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys
IT staffers see a need for better management tools for this key new technology. 75 percent of IT managers call virtualization management important to their...
Extraordinary Customer Service by Avaya Inc.
Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a...
Voice-Enabling Salesforce.com with SalesByFone by Angel.com
45;up task, or connect directly to a contact...
Blackberry Enterprise Server v4.1 Service Pack 6 by BlackBerry
The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes...
Accelerating Emergency Response for Compliant and Efficient Incident Management by Avaya Inc.
how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations. The Avaya and IBM Thought Leadership Point of...
Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc.
of their preferred method of contact. Managers too experience high service levels with easy access to online metrics, ACD statistics, and ticket details to...
Best Practices for Home Agents by Avaya Inc.
if disaster strikes.

A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily apply to every...
Business Continuity for E-mail - You Don't Know What You've Got Till it's Gone by Azaleos Corporation
Azaleos RestoreXchange service gives you a complete business continuity e-mail system and it is always on standby...
Mobile Communication Devices in Healthcare by BlackBerry
of communication gear to stay in contact and get through the day. Hospitals and clinics often employ pagers, cell phones, PDAs, VoIP house phones and other...
Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA
tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. This transcript of a videocast Q&A covers...
Change and Configuration Management for Enterprises by Telelogic, An IBM Company
tool suite for task-based Change Management and Configuration Management. Synergy provides lifecycle control for your company's digital assets, enabling you to...
Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company
making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and...
Telelogic® Focal Point™: Product Portfolio Management Solution by Telelogic, An IBM Company
offers the only product portfolio management solution with the unique perspective of improving product value and increasing agility from idea conception...
Requirements Management and Traceability for Enterprises by Telelogic, An IBM Company
technology leader in Requirements Management, increases the quality of systems engineering, business-critical IT and software development projects by improving...
Quest MessageStats™ by Quest Software
MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and...
Province of Alberta, Canada Integrated Workplace Management Systems Automation, Integration & Innovation by FAMIS Software, Inc., An Accruent Company
selected the FAMIS Workplace Management System to achieve their goals. The Province of Alberta, Canada is growing in population, prosperity and complexity...
Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation
on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance. Concerns...
Leveraging ERP Software's Workflow Management Capabilities: Tips and Advice for Getting Started by Exact Software
effectively implement a workflow management project in your ERP environment. Workflow management has evolved over many decades. Today, there are many options for...
IDC Vendor Spotlight - Using a Hosted Service for Holistic Email Management by Mimecast
Effective email management solutions provide a holistic approach that encompasses the related issues of archiving, business continuity,...
ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge
3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the...
FAMIS Occupancy Management by FAMIS Software, Inc., An Accruent Company
FAMIS Occupancy Management provides true enterprise level space management by consolidating facility related data usually scattered over...
Related Tips
the technology of choice in contact centers as companies replace their aging time-division multiplexing (TDM)-based systems with IP-based systems.

This...