Call Center

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E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.
communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the...
Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer by IBM
service-not only by improving the call center's ability to respond more efficiently and effectively to customers but also by enabling the entire enterprise team...
E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) by Genesys
and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients. Session...
Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast by IBM
service - not only by improving the call center's ability to respond more efficiently and effectively to customers, but by enabling the entire enterprise team to be...
E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com
investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. Speech applications have long promised a...
Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
driving your need for a new mobile call center solution, including: cutting telecom and IT costs and the need for higher service levels. Join this webcast to learn more...
Best Practices for Home Agents by Avaya Inc.
you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains...
Whirlpool: Quality Means Loyalty by SAS Institute Inc.
within manufacturing, the call center, technician reports and more. SAS extracts the data and provides a flexible, agile way to run analysis for faster...
Constellation Energy Group by EMC Corporation
to BPS integration, utility call center representatives and investigators can more efficiently and securely manage tens of thousands of applications for...
Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services
workflow of many corporations. Call centers, marketing programs, purchasing, invoicing, application processing are just a few of the business...
Lion Nathan Distills Powerful Business Advantages with HP and Microsoft Unified Communications Solutions by Hewlett-Packard Company
In this case study learn how Lion Nathan improved communication efficiency, achieved greater productivity,...
Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA
and Service Director of Data Center Strategies for the Burton Group, answers the following pertinent questions:

  • How are organizations managing
...
Defect Tracker by Extraview Corporation
ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem...
Extraordinary Customer Service by Avaya Inc.
Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior...
Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys
75 percent of IT managers call virtualization management important to their operations, according to an October survey of 100 IT managers done at...
Enterprise Benefits of Real-time Contact Center Performance Management by Genesys
45;time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or...
Green IT Best Practices: A User Testimonial Calculate and Report on Carbon Emissions with Confidence by IBM
This webcast tells how IBM customer, C-Lock uses IBM Software and the IBM Business Process Accelerator to automate...
8x8, Inc Hits Performance Targets with Dolphin Expresssuch by Dolphin Interconnect Solutions
and capacity of their subscriber call flow in order to meet their current and future needs. This case study explains how they did it. With the continued growth...
Merging Mobility with Unified Communications by BlackBerry
such as extension dialing and call transfer. IT can rest easy knowing that users are authenticating to the PBX using BlackBerry security and have the...
Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc.
ABShelp™, our Web-based knowledge center, offers a global outsourced solution allowing users to submit service requests through the Web, email, text chat, and...
Transform Your Data Center Into An Energy-Efficient Operation by Insight and Sun Microsystems, Inc
Data center growth has led to sprawling server, storage, and supporting infrastructure. This white paper describes how to achieve...
Enabling End-To-End IT Management with Microsoft System Center and Quest Software by Quest Software
the power of Microsoft System Center for true end-to-end IT management. One of the greatest challenges facing IT managers today is controlling complex...
The Green Giant: Data Center Consolidation by Hewlett-Packard Company
This webcast covers data center capacity challenges such as space and power & cooling and how data center consolidation and centralized management...
Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality...
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