The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment
by Avaya Inc.

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Published on: 06/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 31
Price: FREE

Overview
In January 2007, Avaya commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying IP solutions to individual branch locations. Avaya’s IP branch solutions allow organizations to deploy effective IP Telephony solutions to individual branches coupled with creating a similar user experience throughout the organization. This study illustrates the financial impact of moving towards IP Telephony within a branch environment.

In conducting in-depth interviews with four existing global customers, Forrester found common cases of reduced telephony costs, improved administration, and operational efficiencies, as well as enhanced business process efficiencies of mobile and desk-bound employees within the branch
location.

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