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Published on: 11/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 13
Price: FREE

Overview
Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. That puts organizations at risk for loss of intellectual property and crucial data, rising costs around e-discovery, fines for noncompliance, legal exposure from inappropriate use, and network vulnerabilities resulting from unauthorized access. To mitigate real-time communications risks and maintain accountability, organizations must secure buy-in from top management, establish strong policies for message archiving and appropriate use, and adopt good tools to enforce those policies. This paper identifies key concerns and identifies six steps to improve control over organizational use of real-time communications.

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