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Published on: 11/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 18
Price: FREE

Overview
Unified communications (UC) is breaking down the once vertical silos of centralized systems into multi-layered, decentralized productivity machines. By embedding real-time communication capabilities into business processes, UC expands the reach of call centers into all corners of the business, making a reality of first-call problem resolution for customers and partners, and enhanced customer service capabilities.

In this E-book, find out how UC is altering the call center technology landscape. Learn how some organizations have successfully adopted UC to extend the call center into the enterprise. Find tips for implementing UC in the call center and learn how to avoid technical pitfalls. Discover how to realize return on investment with UC technology in the call center. Moreover, learn how rich collaboration technologies can seamlessly link business groups with supply chain partners and customers--ultimately changing the way companies do business.

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