e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration
by InQuira Inc

> View this White Paper now

Published on: 10/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 11
Price: FREE

Overview
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service. This book sets forth the following five best practices:

▪ Recognize and reward community contributions
▪ Promote community conversations into knowledge assets
▪ Integrate discussion forums into a seamless support experience
▪ Give customers control over how they participate in the community
▪ Moderate by exception

> View this White Paper now

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